> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpcenter.shiplink.se/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Return parcel/pallet from private address

# Return parcel/pallet from private address

Tjänsten är en inrikes retur av paket eller pall från en privatadress till en bemannad företagsadress.

### Important information

**The consignor books the pickup** ++IMPORTANT++

Pickup is not booked automatically. The sender returning the goods must contact the carrier after the booking has been completed to arrange pickup, or alternatively drop off the goods at one of the carrier’s terminals (not at a service point). When booking the pickup, the sender must have the shipment number and the dimensions of the goods available.

👉 Call DHL Freight customer service at **0771-345 345**

**Attach labels and prepare the goods for pickup**

One label must be printed and attached to each package/item. The label must be clearly visible, must not be folded over an edge, and must not be covered with tape, straps, etc. The goods must be placed in an easily accessible location for the driver. At pickup, the sender should ask the driver to sign the pickup receipt/shipping list.

|| 📝 **Do not forget to ask the driver for a signature when the goods are collected.** This serves as proof that the goods have been handed over to the carrier.

### Frequently Asked Questions

**How should I package my parcel?** Your parcel is handled and sorted at the terminal together with other goods. Based on the nature of the content, it is important to add *shock-absorbing material* depending on how sensitive the content is. The goods must *lay still* and the weight must be *evenly distributed* in the package. Feel free to document the packaging to be able to demonstrate how the packaging is made in the event of damage.

**When will my parcel be collected and delivered?** Pickup normally takes place on the next business day after booking. Delivery times vary, but are normally 1–3 business days from pickup.
However, there are some exceptions, as certain locations are not serviced every day for pickup and/or delivery.

**How long is the delivery time?** Delivery times vary, but are normally 1–3 business days from pickup. However, there are some exceptions, as certain locations are not serviced every day for pickup and/or delivery.


||| ‼️ **Please note that the sender must contact the carrier after the booking has been completed to arrange pickup:** Call DHL Freight customer service at **0771-345 345.** The goods may also be dropped off at one of the carrier’s terminals, but **cannot be dropped off at one of the carrier’s service points or postal agents**.

| 🤔 **Do you have questions?** Contact customer service via chat, by phone at **010-20 706 66**, or by email at [**kundservice@shiplink.se**]()