Things to keep in mind - as a sender

Important points for you to keep in mind as a sender! 🚛

Please note that Shiplink is only a shipping service for companies and corporate goods

• Pick-up at a staffed company Extra important

Our partners and carriers can only carry out collection at manned company addresses. This means that the senders address must be staffed, easy to reach, and signposted.

See common examples below;

If the recipient is a company but is located at a residential address (where someone also lives), the shipment must be booked as a private address. This is to avoid late charges and delays.

• Time for your pick-up Extra important

Pick-up takes place between 7:00 AM - 5:00 PM weekdays. However, most common between 12 noon - 5:00 PM.

• Signs at the pick-up Extra important

To enable a smooth collection, it is important that it is clearly signposted with the company name at the address. The driver is not always able to call when picked up due to lack of time or lack of telephone number to the appropriate contact person.

• Receipt in connection with collection Extra important

When picking up, the driver must sign the consignment list. It is your acknowledgment that the goods have been handed over to a third party. The receipt is important in case of loss of goods, so always save the receipt. Without a signed receipt, no compensation will be paid for lost goods. This applies to all carriers, with the exception for PostNord.

• Not the responsibility of the driver

When the driver arrives to collect your booked freight, their job is to carry out the actual collection. Unfortunately, they are not in a position to check whether the booking is correct or whether the goods are packed correctly. Therefore, it is important that you as the sender ensure that both the booking and the packaging are correct before the collection takes place.

• Get in touch in connection with the pick-up

If you wish to be called in connection with the collection, we ask you to contact customer service with your booking number after booking.

• Pick-up does not include carrying assistance

The driver comes with the necessary aids to get your goods on board. Carrying assistance in, for example, stairs, lifts or to another place at the address is not included in the service.

• Possible missed pick-up

In the event of a missed pick-up, the pick-up will be rebooked until the next day, or another day that suits the sender. The chosen date for collection is not guaranteed as it may be affected by external factors. We and our drivers work hard to meet your request for a pick-up date. If your booking is missed, we will contact you the next day to book a new pick-up. It is also possible to notify this to our customer service via email, telephone or chat.

• Delivery to a company address Very important

When the recipient is a company, you should enter a company name (not a personal name). However, if the company is registered at a residential address where someone also lives, the shipment should be booked as a delivery to a private address and the recipient's personal name should be entered instead of the company name.

• Sender's responsibility

In addition to the above points, it is the sender's responsibility that the correct driver (correct carrier) receives the correct goods to be picked up by that particular carrier.

Any additional fees in connection with collection can be found in the following help article: Post-debit & costs

All transports are performed in accordance with our terms of assignment and personal data is processed in accordance with our GDPR policy.

Updated on: 24/10/2025