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Important to keep in mind as the consignee

To think about as a recipient

Important knowledge for you as a recipient! 🚛

Please note that Shiplink a shipping service for companies and corporate goods

Unmanned company as recipient Very important
If the recipient is a company that is not staffed during office hours, it requires one or several options: Notification and / or Delivery notice. Notification means that the carrier books the time and day for delivery with the recipient. Delivery notice means that the driver calls approximately 30 minutes before delivery.

Delivery to private person Very important
Delivery to a private individual includes some form of notification that the goods will be delivered on a specific day and time, or that the goods are ready to be picked up. This is always included in the shipping service price.

Delivery to a company address Very important
When the recipient is a company, you must enter a company name. If it is a sole proprietorship, the full company name must be stated, eg. "Lucas Anderssonsole proprietorship" to avoid additional fees. In order for it to be counted as a business address, the address must be staffed during office hours and the recipient's name must be clearly signposted so that the driver can easily find it. See examples below of existing addresses;

Villa at private address - This type of address can work if the address is staffed during office hours. A sign with the recipient's company name must be provided to facilitate and guarantee a smooth delivery.

Apartment in apartment building - This address is tricky even for registered and staffed companies. We cannot guarantee that the delivery will be carried out satisfactorily. On these occasions, we recommend addressing the recipient as a private individual.

Basement room - At this type of address, clear signage and directions are required in connection when the driver arrives at the place of delivery. Feel free to ask customer service about your specific address so we can assess whether it is possible to use our service.

Receipt in connection with delivery Very important
Upon delivery, the recipient is required to provide a receipt for the delivery. Receipt without remark means that the goods are undamaged in appearance and the delivery is complete. To read more about the receipt at delivery click here There you can download a very useful checklist of what must be examined before acknowledging goods. Set it up in the office / warehouse and share with colleagues and customers, so you always know what applies.

Delivery time
Delivery usually takes place on weekdays between 8 am - 5 pm. Local deviations may occur.

Get contacted in connection to the delivery
There are two options for the recipient to be contacted upon delivery to the company: Notification and delivery notice. Notification means that the carrier books the time and day for delivery together with the recipient. Delivery notice means that the driver calls approximately 30 minutes before delivery.

Delivery does not include carrying assistance
The driver comes with the necessary aids to get your goods from the truck or van. Carrying assistance, for example, stairs, lifts or to another place at the address is not included in the service.

Potentially missed or delayed delivery
No specific day or time can be guaranteed for delivery under any circumstances. All dates and times for delivery are estimated as external factors can affect the planning of the delivery and thus be delayed or completely prevented.

Any additional charges in connection to the delivery can be found in the following help article: Efterdebitering & kostnader

Click here to download the checklist. Set it up in the office or warehouse and share with colleagues and customers - so he you check what applies when it's time to receive goods. Click here for a Swedish version)

Do you have questions or thoughts about pick-up or anything else? Contact our customer service!

All transports are performed in accordance with our terms of assignment and personal data is processed in accordance with our GDPR policy.

Updated on: 13/09/2023

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