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Package with home delivery (groupage goods)

Package with home delivery

Package with home delivery is a door-to-door delivery service within Sweden. The service refers to the shipping of larger (bulky) packages as well as pallets. From a staffed business address to a residential address. The transport includes notification where the recipient has the opportunity to affect and choose intervals for delivery. Delivery normally takes place on weekdays between 08-17.

What is included in the shipping service?
Pick-up between 08-17 from a staffed company adress.
Home delivery between 08-17 to plot boundary.
Notification to the recipient is included - Delivery takes place on the day the recipient chooses together with the carrier.
Delivery within approximately 4 days after notification. When the recipient is notified, they are offered delivery within four days, if the recipient needs a longer time, costs for warehouse rent may be added.
A time interval of four hours is often included for the recipient. The recipient is informed and offered an interval of four hours for delivery (does not apply to all carriers).
Delivery notice to the recipient 30 minutes before delivery. In connection with the delivery to take place, the driver will try to call the recipient once to announce that he will be there soon so they can prepare. The consignee must be present on the booked date they have agreed with the carrier.
Basic coverage - Explanation here.
Fixed price - Estimated price applies. Read more about post-debit charges here.

🏋🏻 Individual packages with a weight over 35 kg must be placed on a pallet. In the calculation, weight and dimensions including pallet and packaging are stated. Price is based on weight and volume.

☝️ Please note that the service does not include carrying or installation. Delivery takes place to the plot boundary or address.

How does the notification work?
When the transport reaches the last terminal before departure, the recipient is notified. If a mobile number is available, a text message is sent to the recipient with suggestion of time for delivery. There, the recipient must answer "OK", or alternatively contact the carrier on the supplied telephone number to determine another time.

What happens if the recipient is not present at the agreed time for delivery?
The transport will return to the terminal. Delivery delays may then be charged.

How should I package my shipment?
Your shipment is handled and sorted at the terminal together with other goods. Add shock-absorbing material based on the nature and fragility of the content. The goods must lie still and the weight must be evenly distributed within the packaging. Feel free to document the packaging with photographs to facilitate the complaint process in the event of damage.

How is my shipment transported?
Your shipment is handled and sorted via at least two terminals. The freight is first picked up by the carrier and driven to the nearest terminal. At the terminal, it is sorted together with other goods that are going to the same area in Sweden and driven to the next terminal. From this terminal it is finally delivered to the receiver.

How long is the delivery time?
Delivery time varies, but normally it takes between 1-3 working days from collection. However, some exceptions occur when it comes to locations that is not served daily for pick-up or delivery. The notification can extend the delivery time.

The purpose of this description of the service is to provide an idea of ​​how the transport is carried out and what is included. We reserve the right to amend any clerical errors.

👩🏻‍💻 Questions about package with home delivery? Contact customer service via chat, phone: 010-20 706 66 or email:

Updated on: 12/06/2024

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