Responsibility with you as a customer

Below we have compiled the points you as a customer need to know about in order for your shipping to go as smoothly as possible.

When you send packages your goods are transported over hundreds of miles, through terminals that process around 40,000 shipments per day. Read the list below before you place your next order to see how you facilitate the process for both yourself and the freight forwarder.

Information

Correct information is provided when booking is a prerequisite for a fast and smooth delivery.

Address and contact details must be correct for delivery and notification to be possible. Extra fee is charged for e.g. new delivery.
Indicated dimensions and weight must match the actual dimensions and weight of the goods. The goods are weighed and measured at the terminal. The difference is charged and if the goods exceed certain dimensions and weights, other shipping services can be selected and charging for handling is added.

Packaging

It is important that your goods are well wrapped. Poorly packaged goods can lead to unnecessary damage and complicate insurance processes.

Parcel consignments must be packaged in such a way that they can be sorted by machine and loaded together with other goods.
Pallet shipments must be able to be lifted by truck and the goods must not protrude from the dimensions of the pallet. This is to counteract damage to both your own and others' property.

** Read more here for smart packaging tips!

Shipping note and shipping list

Make sure that the driver signs your consignment list at the time of collection as it is your receipt that the goods have been picked up. Pick-up generally takes place between 12: 00-17: 00. If no one is present at the time of collection, place the consignment list visibly on top of your goods so that the supplier can sign it.

Clearly state which packages are intended for each driver. As we work with several freight forwarders, it is not uncommon for different drivers to show up to pick up your goods.

Do I need a label printer to print the consignment note? No you do not need it! If you do not have access to a label printer, you can use a standard printer and tape the consignment note to the goods. Just be careful not to cover the shipping information or barcode.

Passable road

In order for the driver to be able to pick up / deliver your shipment, it is important that the road to your address is passable. The driver is not always able to contact the sender before a pick-up, and if the road is not trafficable, it can prevent the pick-up.

Signage

Make sure the company logo or name is visible at the pickup address. It makes it easier for the driver to find the right one. It is often different drivers who pick up the goods and poor signage can affect the delivery time.


If you have any questions regarding the above points, just contact our customer service.

Updated on: 10/06/2022