Sending parcel with home delivery

Home Delivery Parcel

Home Delivery Parcel is a door-to-door delivery within Sweden, from a manned business address to a private individual's residential address. The transport includes notification where the recipient has the opportunity to influence and choose the delivery time frame. Deliveries usually take place on weekdays between 08:00 - 17:00. Options for evening and weekend deliveries may also be available in larger cities. Local deviations may occur in areas that are not serviced daily.

What is included in this shipping service?
Pickup from a staffed company location
Home delivery to property border
Always fixed price and basic protection
100% climate compensation

Notification to the recipient is included, and the delivery takes place on the day chosen by the recipient in coordination with the carrier. When the recipient is notified, delivery within four days is offered, and if the recipient needs more time, additional costs for storage may apply. The recipient is informed and offered a four-hour delivery window (not applicable to all carriers). Always provide a local phone number to the recipient.

How should I package my parcel?
Your parcel is handled and sorted at terminals along with other goods. It is important to add shock-absorbing materials based on the contents' fragility. The cargo should remain stationary, and the weight should be evenly distributed within the package. It's advisable to document the packaging to demonstrate the method used in case of damage.

How does the notification process work?
The transport stops at the final terminal, and the recipient is notified. If a mobile number is available, an SMS with a link is sent to the recipient suggesting a time. If there is an app available, notification occurs through it; otherwise, notification happens via email. Through the notification, the recipient is expected to confirm or contact the carrier to arrange a different time.

How long is the delivery time?
The delivery time varies, but typically ranges between 1-3 business days from pickup. However, some exceptions may occur, as certain locations are not serviced daily for pickup or delivery.

Please note that the service does not include carrying or installation. Delivery is made to the property line or address. To avoid any misunderstandings, it is important for you as the shipping orderer to inform the recipient of how the delivery will take place on all occasions. This way, the customer will have a better and clearer expectation of the delivery process, ensuring the recipient's satisfaction.

Do you have any other questions or concerns? Feel free to contact customer service via chat, phone: 010-20 706 66, or email: kundservice@shiplink.se

Are you searching for other information?
Read more about invalid and unauthorized goods.
Read more about basic coverage, goods insurance & compensation.
Read more about our sustainability work.

This description of the service aims to provide an overview of how the transportation is carried out and what is included. We reserve the right for any typographical errors. Fixed price included provided that correct information is provided at the time of booking. Read more about post-billing, additional costs and fees.

Updated on: 15/12/2023