Things to keep in mind - as a sender

Q: Earliest pickup date

<img src="https://storage.crisp.chat/users/helpdesk/website/d3949826-7f1a-46be-bf70-200fce738a39/453962e3-6f31-4a23-9ee3-1a4851a7c377.png" alt="" /> <h2 id="earliestpickupdate"># Earliest Pickup Date</h2> <ul> <li>No pick up date is guaranteed When choosing your pick up date, you are choosing the earliest date of which your goods can get picked up. Due to external factors which may affect your pick-up (such as: greater quantity of pickups, sickness, traffic conditions, vehicle problems, etc.), no date is guaranteed.</li> <li>Time of pickup Pickups are normally scheduled between 12 p.m - 5 p.m on weekdays. Local deviations may result in pick-ups before 12 p.m.</li> <li>Signage at pickup address Make sure to clearly signage your business name at the pick-up address. It helps the driver to find you quicker. Due to their tight schedules, and lack of telephone numbers, it is not always possible for them to call the contact person at the time of the pick-up.</li> <li>Pickups at other businesses, and quittance Shiplink, and our transporters, only pick up goods from manned business addresses. Agreements beyond these terms are at the customers own risk. At the moment of pick-up, you have to make sure that the driver signs your transmission list. That is your quittance that your goods have been picked up by a third party. Without that quittance, you won't be able to receive a compensation if the goods is lost. </li> <li>Not picked up If your pickup is not collected, it will be rescheduled for the following day, or an other day that suits </li> </ul>

Important points for you to keep in mind as a sender! 🚛

++Please note that Shiplink is only a shipping service for companies and corporate goods++

Pick-up at a staffed company ++Extra important++ Our partners and carriers can only carry out collection at manned company addresses. This means that the senders address must be staffed, easy to reach, and signposted. See common examples below;

Private address villa - This address works if the address is staffed during office hours. A sign with the sender's company name is suitable to put up for convenience.

Apartment in apartment building - This address can be tricky even though the company is registered there and staffed. We can not guarantee that the pick-up will be possible on the same day as booked. Feel free to check with our customer service before booking and we can assess if you can use the service.

Basement - This type of address requires clear signage and directions in connection with the driver arriving at the pick-up point. Feel free to check with our customer service before booking and we can assess if you can use the service.

Time for your pick-up ++Extra important++ Pick-up takes place between 8:00 AM - 5:00 PM weekdays. However, most common between 12 noon - 5 PM.
Signs at the pick-up ++Extra important++ To enable a smooth collection, i

Question 2

Important to keep in mind as the consignee

Accepted Answer

To think about as a recipient

Important knowledge for you as a recipient! 🚛

|| Please note that Shiplink a shipping service for companies and corporate goods

Unmanned company as recipient ++Very important++ If the recipient is a company that is not staffed Monday to Friday between 8-17 or that the recipient needs a notification/call before delivery, then one or more options are required: Notification and/or Delivery notice. Notification means that the carrier contacts and books a day for delivery with the recipient. Delivery notification means that the driver calls approx. 30 minutes before delivery. Warehouse rent is added after 4 days. A Swedish +46 mobile number for the recipient is required.
Delivery to private person ++ Very important ++ Delivery to a private person includes some form of notification where the carrier and receiver decide on a specific day, or that the goods are picked up from the terminal. This is always included in the price of the shipping service.
Delivery to a company address ++ Very important ++ When the recipient is a company, you must enter a company name. ${color}[#ff9300](If it is a sole proprietorship, the full company name must be stated, eg. "Lucas Anderssonsole proprietorship" to avoid additional fees). In order for it to be counted as a business address, the address must be staffed during office hours and t

Question 3

Basic coverage, goods insurance & compensation

Accepted Answer

Goods insurance, basic coverage and compensation

Preventing of damage/claims cases, is primarily done by packaging correctly. But unfortunately it still happens that some goods are damaged or misplaced during the transport handling. In that case, there is a possibility to be financially reimbursed.

The amount of the financial compensation depends on several things. Among other things, the weight of the goods, the value of the goods and whether it is insured or not. But it is very important to know that there are responsibilities that you always must follow to be compensated: package according to what the content requires, send goods that are classified as allowed, save a signed consignment note and also review the exterior packaging upon delivery. You can read more about the requirements below.

${youtube}A great guide on basic coverage, goods insurance and compensation.

|| ⬇️ Download our PDF on Basic Protection and Goods Insurance ** - Print out and hang it where you pack your goods, then everyone can take part the information.

What is basic coverage?

If you have done what is your responsibility, your goods are covered by a basic coverage. You could say it is a type of general insurance. Where the compensation is based on the weight (what the goods w

Question 4

Earliest pickup date

Accepted Answer

# Earliest Pickup Date

No pick up date is guaranteed When choosing your pick up date, you are choosing the earliest date of which your goods can get picked up. Due to external factors which may affect your pick-up (such as: greater quantity of pickups, sickness, traffic conditions, vehicle problems, etc.), no date is guaranteed.
Time of pickup Pickups are normally scheduled between 12 p.m - 5 p.m on weekdays. Local deviations may result in pick-ups before 12 p.m.
Signage at pickup address Make sure to clearly signage your business name at the pick-up address. It helps the driver to find you quicker. Due to their tight schedules, and lack of telephone numbers, it is not always possible for them to call the contact person at the time of the pick-up.
Pickups at other businesses, and quittance Shiplink, and our transporters, only pick up goods from manned business addresses. Agreements beyond these terms are at the customers own risk. At the moment of pick-up, you have to make sure that the driver signs your transmission list. That is your quittance that your goods have been picked up by a third party. Without that quittance, you won't be able to receive a compensation if the goods is lost.
Not picked up If your pickup is not collected, it will be rescheduled for the following day, or an other day that suits

Question 5

Estimated delivery date

Accepted Answer

Estimated Delivery Date

Delivery date The estimated delivery date is preliminary, and not guaranteed.
No deliveries are guaranteed for specific days Due to external factors which may affect the transports, no delivery dates are guaranteed. Such factors may be a greater quantity of deliveries, sicknesses, traffic conditions, vehicle problems, etc.).
Time of delivery Deliveries are ordinarily taking place between 8 a.m - 17 p.m at weekdays. Local deviations may exist. You can request a specific delivery time, but that time can not be guaranteed.
Time and routine for home delivery When delivering to individuals, or when a notification has been added as an option, a sms/phone call notifies the receiver when the goods arrives at the final terminal before delivery. The notification may lead to an extended delivery time, depending on when the receiver responds to the notification, or if there is a lot of goods ready for delivery at the time.
Signage at delivery address

It is important that there is a clear signage at the delivery address, so the driver easily can find where to deliver the goods. Insufficient signage may lead to surcharges to cover notifications costs.

A compilation of surcharges in relation to deliveries is [Post-billing, additional costs and fees](https://helpcenter.shiplink.se/en/article/po

Question 6

Road transport parcel export

Accepted Answer

Road transport parcel export

Road transport parcel export is a transport worldwide with delivery to both companies and individuals. From manned business address to other manned business address or private home address.

** What is included in the shipping service? **

Pick-up from staffed company
Delivery to a staffed company or home address
Option: Notification to the recipient
Basic Coverage

** How is delivery to a private home address? ** In the first instance, attempts are made to deliver the parcel to the private person's home address. The parcel can also be delivered to the delivery point if it is most suitable for the recipient, who will be informed about it. As a rule, larger and heavier deliveries are delivered to the home address as delivery points cannot handle that type of goods.

** How is delivery to companies? ** The delivery is delivered to the recipient during office hours. Three delivery attempts are included. The recipient is then contacted free of charge to plan a delivery. If this also fails, the transport is returned to the sender and a return cost is charged.

** How should I pack my package? ** Your package is handled and sorted at the terminal together with other goods. Add shock-absorbing material based on the nature and fragility of the content. The goods must _ lie still_ and the weight must be evenly distributed within the packaging. Feel free to document the packaging with photographs to facilitate the complaint process in the even

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