Articles on: Damages & losses

What should be noted in connection to a delivery?

What should be noted in connection to a delivery?

When delivering and receiving a shipment, it is the recipient's responsibility to check the delivery. Check for external visible damage and if the shipment is complete.

A receipt with only your name means that you certify that the shipment has been delivered to your satisfaction in good condition and is complete. The information below is applied by all carriers and must always be followed, regardless of what individual drivers announce. Therefore, learn your obligations and you will save both time and money for your company!

In connection to the delivery

Visible damage
If the shipment has clear damage upon delivery, this must be noted immediately. You do this on the driver's PDA or on a physical document. If you are unsure, take note rather than not doing so. See examples of listing at the bottom of the article

Correct number of packages received?
Always check that you have received all the packages in your shipment. Ask the driver to show in his PDA, or on a physical document, how many packages the shipment contains. If the delivery is incomplete, it is your duty to note this on the receipt. Then contact your consignor, or the person responsible for the transport, and inform that you received an incomplete delivery and that a listing has been made.

If there is no listing in the event of visible damage or a missing package, you risk missing compensation.

When unpacking

Visible damage
Does the shipment have visible damage? Photograph and document the damage before you start unpacking. You can do this when the driver has left and you have left a note of visible damage. Unpack the goods and document continuously with photos. Then send the pictures to your sender or the person responsible for shipping.

Hidden damages
In case of hidden damage, follow the same process as for visible ones. Photograph and document the damage as soon as it is detected. Concealed damage must be reported to us no later than 7 days after delivery.

Lack of documentation risks non-compensation. In the event of a complaint, it is the person who buys the transport's obligation to present evidence that proves that damage has occurred due to deviating handling of goods. In accordance with the applicable conditions for all carriers and the NSAB regulations.
Tip! - Photograph some examples of your packaged items. Inside and out. The pictures can be used for all your complaints to demonstrate your knowledge of how to package. It can save you time and money!

Here you can see that Anders (the consignee has noted "Skadad" ( swedish for damaged) on the CPA and the delivery note

Shiplink is here to help you! Our complaints department works daily to inform and train customers in how to prevent injuries. Do you have questions about packaging, or other thoughts? Contact our Customer service, or the complaints department at

Updated on: 11/08/2021

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